Friendly, knowledgeable staff. Very friendly. They are very helpful.
The staff at Kersey Mobility were a pleasure to work with. They helped me navigate the VA requirements for the purchase of a wheelchair conversion van... Read More whle I stayed in Alaska. They promptly responded to my emailed questions often with a phone call, they explained both the conversion process and the equipment options available and delivered a fantastic product! I would highly recommend Kersey Mobility to anyone looking to purchase an accessible vehicle. Show Less
I can't say enough positive things about my experience at Kersey Mobility! As an occupational therapist supporting a family member with ALS, I... Read More an confidently say Kersey is the best place to purchase an accessible vehicle in Western Washington. Mike was extremely knowledgeable about both VMI and Braunability conversion styles, with exact details related to every make and model available. Prior to making any suggestions, Mike was very interested to learn about the full picture of our situation, including the type of disability and the model of wheelchair my family member was using, to ensure the clearance, interior space, and internal features would be a good match. Kersey took an otherwise stressful process and made it much more approachable. I left feeling much more confident in a decision and my family member was very grateful to hear all that I learned from my visit. Thank you, Mike and the team at Kersey for your attention and care for the customer experience. Show Less
If I could give your Sumner location a lower score I would.
The receptionist is an absolute joke. How rude can you possibly... Read More be&qest; 4:30pm (close at 5) packing up your purse, not answering your phone, leaving customers on hold for 30 minutes. Anyone who has ever answered a phone can see someone flashing on hold. Then IGNORING MY NUMBER CALLING BACK MULTIPLE TIMES! Called from another number, one ring, answer. Unbelievable.
Also, when you're mid conversation with a customer that has spent THOUSANDS of dollars with this joke of a company and you get disconnected you would think you'd receive a call back. Nope. I had to call back for all that b.s. mentioned above. 🙄
More. Left a message Friday to be called back Monday to discuss adjustments to my hand controls. Left name and number with the receptionist. No call backs. I had to call back today. Its Wednesday. Also, Never got the "We'll call you in a week to see how its going!" 🐃💩
Go to Redmond or go ANYWHERE else. Show Less
I had the pleasure of doing business with this company. I am very happy and please with my experience. I find them very professional and... Read More courteousperiod; I will do business with this company again should my needs arise. I will strongly recommend this company. Show Less
We have rented a wheelchair van from them several times and they always make the experience enjoyable. We recently needed to rent one to drive my son to... Read More summer program the school doesn’t provide transportation and they worked with us to find one last minute. I would recommend them to anyone who needs to purchase, rent or have a vehicle modified or repaired. I know when we are ready to purchase one we will be going to Kersey.
Thank you for everything and making this process less stressful. Show Less